Words Betray Meaning
Reign Jamisal
She was so strong that no one could ever break. A woman whose foundation is herself — cold, smart and always ten times ahead, meet a charismatic, logical and impossible to outsmart guy she never imagined.
When people around them find them "perfect imperfect couple" which they were trapped in a wit of game, pride & calling found themselves in a match made in heaven.
Not every puzzle is meant to be solved. They are meant to fall in love.
The BoardRoom
Matthew's POV
I had been assigned to handle a declining program.
The executives wanted one thing from me:
Find the root cause behind the program's continuous drop in performance.
Something didn't add up.
Numbers don't lie.
People do.
Starting today, I'd be observing everything—the Team Leaders, the Managers, and even the processes themselves. Somewhere among them was the answer.
And I already knew the first person I wanted to talk to.
Reese Sanchez.
She wasn't the easiest person to work with.
But arrogance often came from competence.
"Meet me in the boardroom. Now."
I caught her in the middle of coaching a few associates. She looked at me, raised an eyebrow, then excused herself without another word.
As she walked toward me, I noticed something.
Confident stride.
Steady pace.
No hesitation.
Interesting.
She wasn't pretending to be capable.
She believed she was.
Once inside the boardroom, I wrote a single question on the whiteboard.
Why are we losing clients?
She glanced at it before answering without a second of hesitation.
"Because we're losing the employees who know how to retain them."
I looked up.
"Current retention rate?"
"Thirty percent."
"That's low."
She nodded.
"The former Senior Operations Manager introduced a policy that rewarded associates solely based on lead generation. Everyone chased higher numbers instead of building long-term client relationships."
I folded my arms.
"So they optimized the wrong metric."
She met my gaze.
"Exactly."
For the first time since meeting Reese Sanchez...
I agreed with her.
I had been assigned to handle a declining program.
The executives wanted one thing from me:
Find the root cause behind the program's continuous drop in performance.
Something didn't add up.
Numbers don't lie.
People do.
Starting today, I'd be observing everything—the Team Leaders, the Managers, and even the processes themselves. Somewhere among them was the answer.
And I already knew the first person I wanted to talk to.
Reese Sanchez.
She wasn't the easiest person to work with.
But arrogance often came from competence.
"Meet me in the boardroom. Now."
I caught her in the middle of coaching a few associates. She looked at me, raised an eyebrow, then excused herself without another word.
As she walked toward me, I noticed something.
Confident stride.
Steady pace.
No hesitation.
Interesting.
She wasn't pretending to be capable.
She believed she was.
Once inside the boardroom, I wrote a single question on the whiteboard.
Why are we losing clients?
She glanced at it before answering without a second of hesitation.
"Because we're losing the employees who know how to retain them."
I looked up.
"Current retention rate?"
"Thirty percent."
"That's low."
She nodded.
"The former Senior Operations Manager introduced a policy that rewarded associates solely based on lead generation. Everyone chased higher numbers instead of building long-term client relationships."
I folded my arms.
"So they optimized the wrong metric."
She met my gaze.
"Exactly."
For the first time since meeting Reese Sanchez...
I agreed with her.
Chapter 5
— The BoardRoom of 11